Shipping policy
We appreciate you shopping with STEPHEN PAREINA MCQUEEN, a dedicated New Zealand-based online apparel retailer. Our core service principle is to process every clothing order with precision, ensure all goods are well-packaged and intact before dispatch, and arrange logistics delivery within a standard and efficient timeline. This official shipping policy serves as a unified guideline for all order handling, shipping arrangement, parcel tracking and after-sales logistics services for all our clothing products.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo internal processing within 1 to 5 working days after order confirmation. Processing procedures include order information verification, product quality inspection, garment sorting and professional packaging. Working days exclude weekends and all official New Zealand public holidays, during which all order processing work will be suspended. In cases of surging order volumes during peak sales seasons or promotional events, the processing period may be moderately prolonged. We will issue official email alerts to customers once noticeable processing delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all individual orders are calculated systematically based on actual package volume, product quantity and delivery location. All specific shipping costs will be fully displayed and confirmed on the checkout page prior to payment, with no hidden charges or additional service fees.
The standard estimated delivery period for all clothing orders is 15 business days. All delivery durations are approximate reference values rather than guaranteed delivery deadlines. Actual delivery progress may be affected by multiple uncontrollable factors, including logistics carrier operational delays, customs clearance progress, extreme weather conditions, regional logistical limitations and official holiday logistics suspensions.
3. Shipment Confirmation and Order Tracking
Once our warehouse completes full packaging and outbound dispatch of your order, you will receive an automated shipment confirmation email from our official mailbox. This email will contain exclusive tracking information and valid inquiry channels for you to monitor your parcel’s transportation status.
Please be aware that tracking system data will not be updated immediately after dispatch. In general, complete and usable tracking details will be activated and available for online inquiry within 24 to 48 hours after the package leaves our warehouse.
4. Incorrect Address Disclaimer
Customers must ensure that the recipient name, contact number and full shipping address submitted at checkout are accurate, complete and deliverable. All parcels will be shipped strictly according to the customer’s submitted address information.
STEPHEN PAREINA MCQUEEN will not assume any responsibility for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete customer-provided address details. Any package returned to our warehouse due to invalid address information will require the customer to cover all applicable reshipping expenses for secondary delivery.
5. Lost or Damaged Packages
If your parcel fails to arrive on schedule and is confirmed missing during logistics transit, you must submit a formal support request to our official email within 3 business days of the expected delivery date for us to launch a logistics investigation.
If you receive defective or physically damaged clothing items due to transit issues, please reach out to our customer support team within 24 hours upon package receipt. You are required to provide clear original photos of the damaged merchandise and outer packaging. Our team will conduct a comprehensive review of your case and resolve the matter in the fastest and most reasonable manner.
6. Apparel Care and Usage Notice
Each of our clothing items is attached with unique care instructions that cover professional guidance on washing, drying, ironing and daily maintenance. All customers are advised to strictly follow the labeled guidelines during daily wear and routine cleaning of purchased apparel.
We do not accept liability for product damage, including fading, shrinkage, fabric breakage and shape deformation, caused by incorrect cleaning methods, improper drying operations, unauthorized manual modification or any other form of human misuse inconsistent with official care standards.
7. International Shipping and Customs Notice
Cross-border shipments of our clothing products may be subject to local customs duties, import taxes and inspection fees in accordance with the trade policies of the destination country. All such additional customs and import-related charges are the sole responsibility of the customer and are not included in the product price or standard shipping fees.
Customers are solely responsible for learning and abiding by the local commodity import regulations of their receiving country. We shall not be held accountable for parcel detention, return or confiscation resulting from non-compliance with local customs policies and rules.
8. Contact Information
If you have any questions, concerns or consultation needs regarding this shipping policy, order processing status, logistics delivery and after-sales issues, please contact us through our official channels below:
Trade Name: STEPHEN PAREINA MCQUEEN
Physical Address: 191 Havana Place, Glenfield, Auckland, Auckland 0629, New Zealand
Phone Number: +64 21 472 9631
Email: info@stephenlabel.shop